💳 What wallet is being referred to when purchasing my Shopping Cards?
The wallet is the section in your Blue Light Card account where you can view any Shopping Cards you’ve already purchased.
🔒 How does Blue Light Card keep my money safe, and what security features are in place?
Blue Light Card takes strong measures to protect your payments. This includes working with trusted suppliers, using strict internal security checks, and asking for extra authentication steps when needed.
🗝️ My membership has expired, how do I access my purchased Shopping Cards?
You can still log in to your account to view any Shopping Cards you’ve already bought. These will be in the wallet section of your account.
Please remember that all Shopping Cards must be used before their individual expiry date, which you’ll see when viewing each card.
💳 Can I check my Shopping Card balance, and how do I do this?
Yes if the provider offers a balance checker, you’ll find it in the wallet section of your account.
⏳ What happens if I don’t click the link to access my Shopping Card?
You’ll need to open the link within one year of purchase. After this time, the Shopping Card can’t be redeemed.
🗝️ How do I access my Shopping Cards in my wallet if I cannot get through the Multi-Factor Authentication?
Please contact us and we’ll help you regain access.
🛍️ I’m having trouble redeeming my Shopping Card with the provider I purchased from what should I do?
If you can’t view or access your Shopping Card in your wallet, or this is not working at checkout/till, our team can help you, please contact us.
💻📱 Can I access Shopping Cards on both the website and the app?
Yes, you can view your Shopping Cards on the Blue Light Card website or in the app, whichever works best for you.
📲 Do I need the Blue Light Card app to use Shopping Cards?
No, you don’t need the app. You can also access your Shopping Cards through your online account.
🖨️ Can I download or print my Shopping Card for in-store use?
Yes, if the provider supports it, you’ll be able to download or print your Shopping Card to use in-store.
🔗 What should I do if my Shopping Card link isn’t working or I can’t open my wallet?
Please contact us and we’ll help you sort this out.
📧 What happens if I lose access to my email or account, can my Shopping Card be reissued?
Yes, we can help you recover access to your Shopping Cards if you lose access to your email or account. Please contact us.